We can't guarantee bug free software, but we can guarantee that we will do our best to fix any problems.
Internal testing cannot possibly mirror all permutations and complexities of the real world. After checking the revision history and the documentation, please report any bugs to us as soon as possible. Our policy is to publish component updates as soon as we have built and tested a fix.
support@sassafras.com.
K2 Documentation
K2 documentation is available from the admin component, KeyConfigure. The Help menu will take you to the main document index page where a powerful online search facility is available to quickly answer specific queries. Context sensitive help is also available from anywhere within KeyConfigure's user interface - use right–click to view the relevant documentation.
The K2 interface has been designed to easily and efficiently accomplish the essential management tasks for license control, auditing, and reporting. However, special configurations and support for integration with other IT management tools can become complex or confusing. As your first resource in attacking a problem, use the documentation and its built in search function (described below). Then call us - we are here to help.
To avoid grappling with known bugs that have been fixed (and to support recent operating system upgrades such as Vista and Leopard), make sure you are using the latest components and bug fix releases:
Built in Help – Search Interface
Access to the online help system is available directly from the KeyConfigure Help menu. The Help system is also available with a right click anywhere from within the admin interface. The current context (e.g. the current active window or dialog) will bring up the corresponding help page. A blue navigation bar on the left of each help page gives you access to the main index page.
A powerful search form is always available from the blue navigation bar or main help page. Matches are typically found in multiple documents, and perhaps multiple times in each matching document. Textual context for the each hit in each document is displayed with the search word highlighted in yellow. Syntax for multi-word searches, wildcards, and also the various ways to navigate through the search results is all explained under the “?” icon in the search form.
Often, the help documents along with search results will yield the technical information and configuration information needed to address your support issue. Of course if documentation is insufficient, tech support for the current version is free - just call or write.
Bug Fix releases – Version Check
If you encounter a bug, the first thing to do is make sure that you using the latest components - the problem may already have been fixed. Installers for the latest component versions (including release notes) are available directly from the main help index page and through the form above.
If you have KeyConfigure available, here is a link to bring up its version check dialog: "check version" which is accessed from its "About KeyConfigure..." menu.
Example version check dialogs are illustrated below:
Note: only the latest client version can be listed. Use the Computers window in KeyConfigure to examine the KeyAccess version on all of your clients.