I just wanted to say that it has been a true pleasure to work with all of you for the past 10 or so years. Support, communication, and online documentation has always been excellent and I want to give you high kudos for that.
Retiring Sassafras Customer IT Admin at a Public University
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Lance Gallup (company name withheld by request)I work with the tech support people at many companies as part of my duties here. I wanted to let you know that in my experience, this kind of service is far above the norm.
Monica Rigucci The George Washington UniversitySassafras AllSight is bridging the gap between onsite support and remote staff, allowing us to see and utilize essential data for managing our environment in one place and coordinate efforts appropriately.
Along with being impressed by the product itself (which has many capabilities beyond what we use every day), I think an extraordinary mention to the support staff is warranted. Whenever someone asks me what good support looks like (or whenever I want to tell people what good support looks like), I point to Sassafras support.